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Martin H. Miles, C.H.A., C.F.B.E.
As President of Casino Food & Beverage Solutions
LLC, Miles offers professional consulting services to casinos, resorts,
hotels, restaurants, lounges and convention centers. His expertise
includes operational assessments, management recruitment and staff
training, concept development and design services, contract and
distribution agreement re-negotiation, and nationally branded restaurant
sourcing.
Prior to founding CASINO FABS, Miles’ lead the food & beverage function
for the Fortune 500 gaming corporation Harrah’s Entertainment, Inc. In
this capacity, he was the catalyst for a transformation in the
philosophy behind the company’s restaurants – shifting from
one-size-fits-all “eatertainment” themed outlets to more sophisticated,
appealing retention and attraction tools. While his vision may have
added to the cost to build, his leadership has driven consistently
strong increases in revenues, profitability and cover growth. Another of
his significant achievements at Harrah’s is the creation of recruiting,
selection and training systems which target the nation’s best culinary
schools, resulting in a dramatic impact on the level of talent and bench
strength among the company’s culinary and restaurant management teams.
His strong management capabilities have led to the development of
centralized systems, standard purchasing practices and statistical
analysis capabilities.
During Miles’ tenure at Harrah’s, he grew the number of restaurants and
lounges from 70 in (1998) to more than 260 today, partnering with the
most prominent names in restaurant and kitchen design. He and his team
opened an average of 28 restaurants annually over a four year period.
Most notably, the buffet at the Showboat Atlantic City and the
steakhouses at Harrah’s Atlantic City and Metropolis earned best of
marketplace accolades along with highly successful financial results.
One of his major development projects involved creating and building an
$8.4 million seafood buffet at Harrah’s Lake Tahoe.
Native American Indian Casinos were of particular interest where he led
aggressive expansions in Cherokee, NC Topeka, KS, San Diego, CA, and
Maricopa, AZ.
Prior to joining Harrah’s, he held senior food and beverage executive
positions at Patriot American Hospitality (Wyndham Hotels) , Richfield
Hospitality Services and Doubletree Hotels& Resorts, firmly establishing
a reputation for producing consistently strong growth in revenue, profit
and guest satisfaction. Early in his career, he became an independent
owner and operator, ultimately developing five successful restaurants in
Indianapolis, which earned the distinctions of best atmosphere and one
of the top three in the city.
He is a member of the International Food & Beverage Forum and has been a
guest speaker at the University of California, Los Angeles Hotel
Investment Conference as well as at the New York University Hotel
Investment Conference.
Miles holds a bachelor’s degree in Restaurant, Hotel and Institutional
Management from Purdue University; he is a Certified Hotel Administrator
and Certified Food & Beverage Executive. Outside of work he is
passionate about golf and tennis.
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